METHOD OF PAYMENT AND REFUND POLICY
Donna Mancini Interiors and Flooring accepts cash, personal or cashier’s checks, and most major credit cards. No financing is currently available. Receipt required for refunds.
A 50% non-refundable deposit is required to process flooring, cabinetry, and window treatment orders. Special orders need to be paid in full prior to placement of the order.
You may receive a total refund of any monies for furnishings purchased in our showroom, only if you cancel the sale within 48 hours of the date of purchase. Furnishings must be returned undamaged in original packaging. If you utilize a credit card for your purchase, your account will be credited. All other refunds will be made by check and mailed from our office.
Clearance, final sale marked items, and Special Order merchandise is not subject to cancellation, return or exchange with the noted exception.
If an order is canceled before the manufacturer has placed the order into production, we will give a full refund. However, this is the only circumstance in which a full refund will be granted. No refunds are available, and sales cannot be cancelled after merchandise has been delivered. However, if the item you wish to cancel is deemed acceptable to DMIAF inventory, a 25% fee will be charged to offset incoming freight and handling charges. Refunds for merchandise purchased by check will be made after verification that the original check has cleared.
Any order may be cancelled by seller for any reason upon refund of any deposits.
Design time is non-refundable.
We will arrange for delivery at your request. Delivery fees apply. Merchandise purchased must be paid in full prior to delivery. Delivery does not include handling of electronics, cutting holes for wires or hanging items. Please make sure there is appropriate clearance for delivery. If appropriate clearance is not available, the delivery team will refuse to complete delivery and additional fees may apply. Any delivery past the ground floor may have additional fees. Please check with customer service as to the delivery date which will get established upon receipt of the order to our showroom and/or warehouse.
Once a project is scheduled, the home should be made accessible between the working hours of 8:00am to 5:00pm M-F subject to the specific requests of the project. Scheduling conflicts do occur so need to be pre-arranged with your project manager. If the home becomes inaccessible without advance notice, additional charges may apply.
DMIAF is not responsible for customer measurements, dye lot variation from samples, manufacturer defects or shipper delays. We do not cut doors, remove baseboard trim, disconnect or reconnect appliances, electrical, gas or water lines. We are not responsible for dents, scratches or chips in baseboard or moldings. We do not paint or caulk trim unless specifically contracted to do so. Any hidden structural defects or required floor preparation may result in extra installation charges. Any flooring installation is guaranteed for one year from installation date.
DMIAF is not responsible for customer measurements, variation from samples, manufacturer defects or shipper delays. In choosing cabinets, you should expect variations in color and graining in each door and drawer. Stain finishes are semi-transparent to enhance the natural beauty and character of the product. There is an extensive range of stains and color tones, color may vary based on the underlying wood products. When purchasing painted (opaque) finishes, keep in mind that the natural occurrence of expansion and contraction greatly affects wood products. Because of this, it is perfectly normal to experience some separation at joints in wood. Although we take every precaution to minimize this, it is completely natural. Door panels are prone to minor expansion and contraction as seasonal temperature and humidity changes occur in homes. The contraction or shrinkage of the center door panel during low humidity periods may result in the appearance of an unfished line alone the edges of the center panel. DMIAF does not consider the appearance of an unfinished line as a defect and will not replace doors due to this situation. It is recommended that a humidity control system is incorporated in a home to reduce the possibility of expansion and contraction in wood products. Touch –up markers are made available to cover this edge line. Often, touch-up may only be necessary within the first year.
The natural occurrence of expansion and contraction may also affect your doors, drawers and face frames. Expansion and contraction in doors, drawers and face frames can also open a joint line or warpage. The finish will still protect the surface and structural integrity of the joint will not be affected. An open joint line or warpage is not considered a defect. In some cases, doors may warp for a period until the home has incorporated its humidity control system. Special hinges are available to readjust some of the warpage of doors, until the humidity control system has regulated the environment. Remember, proper initial care and maintenance will insure longevity of beauty and enjoyment of your new cabinets.
COMPANY POLICY NOTES:
- Seller makes no warranties beyond the written description of the goods on the face hereof unless otherwise stated by seller in writing. Seller expressly disclaims any warranty of merchantability or usage for a particular purpose. This disclosure does not affect manufacturer’s warranties if any.
- Errors in pricing, mathematical and inadvertent errors are subject to revision by seller.
- Other terms of sale may be contained in other agreements between buyer and seller.
- Seller reserves the right to make changes to the policy without notice.