We purchased a beautiful tufted bed from Donna Mancini Interiors and stored it for a few days before assembling it. We discovered (unfortunately) that the manufacturer had placed queen sized cross rails into a king sized bed box. It was Saturday and they were closed.
We left her a message and Donna replied to my wife within a short period of time. Donna texted us on Sunday and agreed to meet that day and swap the parts for the correct ones that they had in a similar bed in the showroom.
She was super friendly, more than apologetic for the issue (which wasn’t her fault), and helped us on a day that they were clearly closed.
“She went above and beyond and we truly appreciate it.”
– Matthew Purchase